Inspiration For Peak Performance

All other things being equal, great service standards is a key point of differentiation from competitors. The service you provide is one way you can truly differentiate yourself on your desk or in the market place. When you go beyond what is realistically expected of you to surprise and deliver value to your customers, you are on your way to turning them into enthusiastic and loyal base of highly satisfied referrals. The best way to attract and keep clients is to create a service experience that is second to none. Service more than anything else is an art that is a component of a good attitude, skill and professionalism. When we create an exceptional service experience, our business becomes more profitable, and infinitely more referable. In the next couple of weeks, we shall be talking about some principles of exceptional service and the first in this series is the need to always feel good about yourself. Feeling good about yourself creates a positive attitude and build...

Core values are essential to enduring business greatness . They come in all shapes and sizes, and they all can work well for the companies that use them. Values are only as good as they are understandable and livable. If they are not clear or your people are not aligned with them, even where you force your people to recite them on command, they will still have no clue as to how the values actually affected them or their jobs. According to research firm ‘ Modern Survey’ : “While having employees who know and understand organizational values does not ensure high levels of engagement, the absence of known values makes full engagement almost impossible to achieve. Furthermore, employees who respond that their organization’s values are not known and understood, or don’t know if those values are known and understood, are disengaged nearly 60 percent of the time.” In fact, Modern Survey found that employees who know and understand their company values are 26times more likely to be ...

·          Do you remember all your organization’s core values by heart? ·          When was the last time your company’s core values came to mind as you were working on a task? ·          Are you aware of the foundational underpinnings of your organization’s culture? ·          Do you have a strong grasp of your organization’s corporate goals and objectives? In the next two weeks, we’ll attempt to briefly explore some ideas on defining, sharing and affirming core values for maximum success. I’ll be looking at the importance of core values to employee engagement and how those values relate to both engagement and business success. Core values reflect what is central to any business success. They are designed to be your guiding principles: who you are, what you believe, and who you want to be going forward. In ...

T 3 10_Think Through These 10… "The opportunity of a lifetime must be seized in the lifetime of the opportunity." Anonymous "Be a first." Judy Garland   "Life has no rehearsals, only performances." Anonymous   "What we think or what we believe is, in the end, of little consequence. The only thing of consequence is what we do." John Ruskin   “You must get good at one of two things; planting in the spring or begging in the fall.” Jim Rohn   "Action may not always bring happiness, but there is no happiness without action." Benjamin Disraeli   "To have more, you must first become more." Jim Rohn Life responds to deserve and not to need. It doesn't say, “If you need, you will reap." It says, “If you plant you will reap." The guy says, “I really need to reap."Then you really need to plant. Jim Rohn   "Past performance produces present privileges." A...