WORKING WITH DIFFICULT PEOPLE
Communicating effectively on the job in a way that practically turns a bad situation to your advantage is what ‘working with difficult people’ all about. First thing first, don’t expect difficult people to change. They won’t! Since you can predict this, plan ahead & plot your tactics. Troublemakers may not change but by choosing a better approach, you can change the outcome. Also remember that no matter how bright you are, being angry, hurt or disappointed blocks your good judgment if you only react emotionally to difficult people instead of responding with logical action. The outcome you want to accomplish should determine how you deal with a difficult boss, colleague or subordinate. Remember the popular saying; “nobody can make you feel inferior without your consent”. Standing up for yourself is good for you & for your boss. Confront your accusers by tactfully putting your foot down when others are walking over you. Learn to put problematic peop...