Inspiration For Peak Performance

All other things being equal, great service standards is a key point of differentiation from competitors. The service you provide is one way you can truly differentiate yourself on your desk or in the market place. When you go beyond what is realistically expected of you to surprise and deliver value to your customers, you are on your way to turning them into enthusiastic and loyal base of highly satisfied referrals. The best way to attract and keep clients is to create a service experience that is second to none. Service more than anything else is an art that is a component of a good attitude, skill and professionalism. When we create an exceptional service experience, our business becomes more profitable, and infinitely more referable. In the next couple of weeks, we shall be talking about some principles of exceptional service and the first in this series is the need to always feel good about yourself. Feeling good about yourself creates a positive attitude and build...

Core values are essential to enduring business greatness . They come in all shapes and sizes, and they all can work well for the companies that use them. Values are only as good as they are understandable and livable. If they are not clear or your people are not aligned with them, even where you force your people to recite them on command, they will still have no clue as to how the values actually affected them or their jobs. According to research firm ‘ Modern Survey’ : “While having employees who know and understand organizational values does not ensure high levels of engagement, the absence of known values makes full engagement almost impossible to achieve. Furthermore, employees who respond that their organization’s values are not known and understood, or don’t know if those values are known and understood, are disengaged nearly 60 percent of the time.” In fact, Modern Survey found that employees who know and understand their company values are 26times more likely to be ...